Brody, Herb. (1996, February/March). Session with the cybershrink - an
interview with Sherry Turkle. Technology Review, 99, 41-47.
Reviewed by Patty Jordan.
Herb Brody, senior editor of "Technology Review", recently interviewed Sherry
Turkle, who has established herself as the Margaret Mead of the computer
culture. They talked about the pros and cons of using the Internet, and their
discussion pointed out the potential of the Internet to enhance:
Human relationships
Personal growth and development
Societal and political impact
Human Relationships:
Using multiple personalities on the Internet is common. In real life, people
who exhibit this kind of behavior are psychotic. Yet on the Internet multiple
personalities are accepted and considered cool! Ms. Turkle believes that,
"People who assume online personalities are aware of the lives they have
created on the screen. They are playing different aspects of themselves and
move fluidly and knowledgeably among them. That's why I don't get upset that
people, even children, are spending a lot of time online. They may be working
through important personal issues in the safety of life on the screen."
On the negative side, Turkle believes that, "There are only so many hours in
the day, and time spent on a computer is time not spent with friends, family,
playing sports, or just reading."
Personal Growth and Development:
Turkle believes that positive online experiences can have an effect on
self-esteem and offer possibilities for personal growth - "for developing
personal senses of mastery, for forming new kinds of relationships, and for
communicating with friends and family all over the world in immediate, even
intimate ways." And if the computer is replacing television, "then that may
well be an upgrade."
Societal and Political Impact:
Many people are getting involved in one of the Internet's virtual worlds
- a
multi-user domain (or MUD) where people create characters and build their own
virtual living and working spaces as a backdrop for their online social lives.
Turkle says, "I would like to see some of the knowledge gained from these
efforts used to improve our off-line communications. We need to think of ways
to make the resources that are online have a positive impact on real life."
On the negative side, Turkle says, "As one person put it, 'I have more stuff
on the MUD than off it.' You don't want to lose a sense of urgency about the
state of your city because you feel you have this other ready alternative."
Turkle also believes people in our society feel that they can simply "double
click" and make all of our social ills go away.
As Instructional Technology professionals it is important that we keep the
spotlight on people's capabilities, not machine's. We need to help them
make wise choices about the relational, societal, and political aspects we face
within the technological world of the Internet.

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