Draft Bibliography on Electronic Performance Support
by Joseph Martinez
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Albright, Robert C. (1993). The Challenges of Electronic Learning.
Training & development, 47(8),27.--AUR CSU CU DPL DU LUT UNC UW--
Summary: Training technology often races ahead of training theory and
practice. But electronic learning could be the wave of the future if
training design can catch up. This analysis looks at the challenges
and trends in electronic performance support.
Albright, Robert C., & Post, Paul E. (1993). The Challenges of
Electronic Learning. Training, 47(8), 27-29.--EJ466401--Electronic
learning could be the wave of the future if training design can catch
up. Performance support systems are becoming more flexible,
accessible, and cost effective, whereas jobs are demanding problem-
solving and analytical skills. (JOW) UMI Report/ISSN: ISSN-0095-5892
Barker, Philip, & Banerji, Ashok (1995). Designing Electronic
Performance Support Systems. Innovations in education and training
international, 32(1), 4.--AUR--
Brush, Thomas, & et, al. (1993). Developing a Collaborative
Performance Support System for Practicing Teachers. Educational
Technology, 33(11), 39-45.--EJ473081--Describes a performance support
system that was developed at Indiana University to assist in the
delivery of a distance education inservice teacher training program
through course presentations, monitoring practicum activities, and
promoting collaboration among teachers. Difficulties are discussed,
future enhancements are described, and an electronic mail system is
explained. (Contains 11 references.) (LRW) UMI Report/ISSN: ISSN-
0013-1962
Carr, Clay (1992). PSS! Help When You Need It. Summary: Is there a
performance support system on your team? If not, maybe there should
be. These electronic systems can be effective training alternatives-
but only when they are designed to work with their human team
members. Training & development, 46(6), 30.--CSU DPL DU UNC UW--
Clark, Ruth Colvin (1991). EPSSLook Before You Leap: Some Cautions
About Applications of Electronic Performance Support Systems.
Performance + instruction. MAY 01 1992 v 31 n 5, 31(5), 22
Collis, Betty, & Verwijs, Carla (1995). Evaluating Electronic
Performance Support Systems: A Methodology Focused on Future Use-In-
Practice. Innovations in education and training internatio FEB 01
1995 v 32 n 1, 23.--AUR CSU CU DPL DU LUT UNC UW--
Collis, Betty, & Verwijs, Carla (1995). Evaluating Electronic
Performance Support Systems: A Methodology Focused on Future Use-in-
Practice. Innovations in Education and Training International, 32(1),
23-30.--EJ501750--Discussion of evaluation methodology for computer
software focuses on the evaluation of electronic performance support
systems. Highlights include problems with evaluation; a usage-
oriented methodology, including a theoretical framework, a purpose
aspect, and an activities aspect; decision making; and rapid
prototypes. (LRW) Report/ISSN: ISSN-1355-8005--Discussion of
evaluation methodology for computer software focuses on the
evaluation of electronic performance support systems. Highlights
include problems with evaluation; a usage-oriented methodology,
including a theoretical framework, a purpose aspect, and an
activities aspect; decision making; and rapid prototypes. (LRW)
Report/ISSN: ISSN-1355-8005
Collis, Betty A., & Verwijs, Carla (1995). A Human Approach to
Electronic Performance and Learning Support Systems: Hybrid EPSSs.
Educational Technology, 35(1), 5-21.--EJ496582--Examines new types of
educational software. Topics addressed include electronic performance
support systems (EPSSs); other examples of electronic support; a
systems approach and a human approach to identifying a common
category for EPSSs; users' activities and needs; feedback; hybrid
EPSSs; and design guidelines. (35 references) (LRW) UMI Report/ISSN:
ISSN-0013-1962 Examines new types of educational software. Topics
addressed include electronic performance support systems (EPSSs);
other examples of electronic support; a systems approach and a human
approach to identifying a common category for EPSSs; users'
activities and needs; feedback; hybrid EPSSs; and design guidelines.
(35 references) (LRW) UMI Report/ISSN: ISSN-0013-1962
Dahmer, Bart (1994). Questions and Answers. Summary: Bart Dahmer
unravels the mysteries of authoring systems, multimedia, and
electronic performance support. Training & development, 48(9)
Davis, David (1995). Electronic Performance Support Systems in
Elementary and Secondary Schools. Innovations in education and
training international, 32(1), 31.--AUR--
Galagan, Patricia (1994). Think Performance. Summary: Builder of
electronic performance-support systems believe that they are winning
the war against poor performance at work. In the interview, you'll
find out why Gloria Gery is their Joan of Arc. Training &
development, 48(3), 47 SICI Code: 1055-9760(19940301)48:3L.47:TP;1-.-
-AUR CSU CU DPL DU LUT UNC UW--
Ladd, Carolyn (1993). Should Performance Support Be in Your Computer?
Summary: With an electronic performance-support system, you can get
information, advice, and training without ever leaving your desk.
Here's an overview of the technology and a checklist to see if your
firm is a good candidate for electronic perfor. Training &
development, 48(8), 22.--AUR CSU CU DPL DU LUT UNC UW
Laffey, James (1995). Dynamism in Electronic Performance Support
Systems. Performance Improvement Quarterly, 8(1), 31-46.--EJ497994--
Describes a model for dynamic electronic performance support systems
based on NNAble, a system developed by the training group at Apple
Computer. Principles for designing dynamic performance support are
discussed, including a systems approach, performer-centered design,
awareness of situated cognition, organizational memory, and
technology use. (LRW) Report/ISSN: ISSN-0898-5952
Miller, Bill (1995). A System Design Model for an Electronic
Performance Support System. Performance + instruction, 34(7).--AUR
CSU CU DU--Summary: An electronic performance support system can be a
powerful tool for improving performance and reducing training costs.
This article describes how to develop a sophisticated electronic
performance support system using relatively simple programming tools
and existing resources. Development support eases move to enhanced
8051 MCUs.
Moad, Jeff (1994). The Training Crisis: School's Out! Summary: Need
to train more people with less money? Don't dismiss computer-based
training. CBT has been reborn as highly interactive and even
multimedia-capable. Used intelligently, it can replace hours of
costly classroom instruction. Beyond CBT: Electronic performance
support is being adapted to teach IS people while they work.
Datamation, 40(15), 46 SICI Code: 0011-
6963(19940801)40:15L.46:TCSO;1-.--AUR CSM CSU CU DPL DU LUT UNC UW--
Perry, Jim (1994). Cloning Socrates. Summary: While electronic
support systems may be the current rage, there's a lot to be said for
tutoring-but developing good tutors isn't easy...unless you could
clone Socrates. Performance + instruction, 33(4), 10 SICI Code: 0884-
1985(19940401)33:4L.10:CS;1-.--AUR CSU CU DU
Raybould, Barry (1990). Solving Human Performance Problems with
Computers. A Case Study: Building an Electronic Performance Support
System. Performance and Instruction, 29(10), 4-14.--EJ418709--
Describes the design of an electronic performance support system
(PSS) that was developed to help sales and support personnel access
relevant information needed for good job performance. Highlights
include expert systems, databases, interactive video discs,
formatting information online, information retrieval techniques,
HyperCard, computer-based training (CBT), simulations, and user
interface. (10 references) (LRW) UMI Report/ISSN: ISSN-0884-1985
Romiszowski, Alexander J. (1994). Educational Systems Design
Implications of Electronic Publishing. Educational Technology v34 n7
p6-12 Sep 1994.--EJ489808--Discussion of electronic publishing
focuses on the four main purposes of media in general: communication,
entertainment, motivation, and education. Highlights include
electronic journals and books; hypertext; user control; computer
graphics and animation; electronic games; virtual reality;
multimedia; electronic performance support; computer-managed
instruction; computer-assisted instruction; simulations; and two case
studies. (Contains 18 references.) (LRW) UMI Report/ISSN: ISSN-0013-
1962
Scales, Glenda Rose (1994). Trends in Instructional Technology:
Educational Reform and Electronic Performance Support Systems No.
ED373756--As society moves into the information age, changes need to
be made in the educational process to ensure that students will have
the skills they will need in the changing workplace. By keeping
abreast of the changes in society, education, and training,
instructional technology professionals can play a key role in
restructuring the educational system. This paper addresses two trends
in the educational reform movement: integrating electronic technology
in the classroom and the uses of electronic performance support
systems (EPSS) as a tool for promoting training and support in
education and in the workplace. An EPSS is an integrated electronic
system that provides training and support at the moment of need for
the employee. The concept of EPSS is examined, as well as its place
in the educational process. Finally, the software development process
and the need for change with the advent of such trends as EPSS are
discussed. (Contains 40 references.) (Author/JLB)
Scales, Glenda Rose, & Yang, Chia-Shing (1993). Perspectives on
Electronic Performance Support Systems No. ED354883--The complexity
of the modern workplace means that decision makers are entertaining
the idea of providing employees with software applications that are
designed to provide true support and on-the-job training from the
employee's desktop computer. An electronic performance support system
(EPSS) is the tool that can make such training a reality when it is
needed. In describing an EPSS there are two areas to considerthe
content and the components of the system. Ideally the components of a
complex EPSS include a combination of hypermedia databases, expert
systems, modular interactive training, a dynamic maintenance system,
and other interactive software support applications, while a simple
EPSS may include only a database and an online help system. Leaders
of industrial training predict a need for a new paradigm of job-
related training within the next few years. If the EPSS proves to be
part of this approach, a theoretical base must be established.
Strengths and weaknesses of the EPSS must be recognized. Employers
and employees may not be ready to adopt a new mind-set on how
training and support should be conducted on the job. Before the EPSS
can be fully accepted, both technology and attitudes must change.
(Contains 8 references.) (SLD)
Secrett, Malcolm (1993). Mastering spreadsheet budgets and forecasts
: a practical guide. .--LIBR 2nd FL STATUS: Checked out CALL #:
HG4028.B8 S42 1993--
Stevens, George H. (1995). Designing electronic performance support
tools : improving workplace performance with hypertext, hypermedia,
and multimedia. LIBR 2nd FL STATUS: Checked out CALL #: QA76.76.I59
S74 1995
Stevens, George H. (1995). Designing EPSS Tools: Talent Requirements.
Summary: A look at the skills needed for a team to be successful in
building electronic support systems. Performance + instruction,
34(2), 9 SICI Code: 0884-1985(19950201)34:2L.9:DETT;1-.--AUR CSU CU
DU--
Stevens, George H., & Stevens, Emily F. (1995). Designing EPSS Tools:
Talent Requirements. Performance and Instruction v34 n2 p9-11 Feb
1995.--EJ499710--Examines the following essential skills for a
successful electronic performance support systems design: (1) the
ability to understand and assess human performance needs; (2) open-
mindedness; (3) solid design skills; (4) human-computer interface
design skills; (5) team leadership skills; and (6) microcomputer
application design skills. (AEF) UMI Report/ISSN: ISSN-0884-185-AE
Witt, Catherine L., & Wager, Walter (1994). A Comparison of
Instructional Systems Design and Electronic Performance Support
Systems Design. Educational Technology, 34(6), 20-24.--EJ488241--
Compares the analysis, design, development, and evaluation of
electronic performance support tools and systems to a traditional
instructional systems design model. Topics discussed include
indeterminate outcomes; rapid prototyping; front end analysis;
intervention strategies; sequencing; user control; media selection;
formative evaluation; and model validation. (Contains 13 references.)
(LRW) UMI Report/ISSN: ISSN-0013-1962
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Auraria Media Center
http://www.cudenver.edu/public/media/media.html
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Faculty Needs Assessment: The value and planned use of instructional
technology at Auraria
http://www.cudenver.edu/~jmartine/needs.html
November 17, 1995