Scott, Judy E.
Journal of Information Systems and e-Business Vol. 2, Issue 1, p. 31-56

The risks to e-business from breaches of security and privacy are well known. However, research has given very little attention to other important e-business risks. Using a socio-technical approach, in this study we survey a diverse sample of almost 200 participants to rate their perception of 16e-business risks, compiled from the research and practitioner literature. Strategic risks, organizational risks and e-business policy risks emerged as the three underlying dimensions of e-business risk. In terms of the sociotechnical model, strategic risks focus on the actor-structure component, and policy risks focus on the task-structure component. Organizational risks cover a wide spectrum of socio-technical components such as technology, actor-technology, technology structure and task-actor. The main contribution of this study is a multi dimensional scale of e-business risk perception. Practitioners can benefit by focusing their risk management efforts on the three dimensions of e-business risk, which are easier to manage than a long checklist of unrelated risks. Researchers benefit from a raised awareness on the importance of strategic and organizational risk factors in addition to policy risk factors for e-business risk management. A model that incorporates the three dimensions of e-business risks and shows theoretically based relationships with control mechanisms, trust, perceived uncertainty and profitability is proposed for testing in future research.

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Diefendorff, James M., Croyle, Meredith H., & Gosserand, Robin H.
Journal of Vocational Behavior Vol. 66, p. 339-357

This investigation had two purposes. The first was to determine whether the display of naturally-felt emotions is distinct from surface acting and deep acting as a method of displaying organizationally-desired emotions. The second purpose was to examine dispositional and situational antecedents of surface acting, deep acting, and the expression of naturally-felt emotions. Results supported a three-dimensional structure separating deep acting, surface acting, and the expression of naturally-felt emotions. In addition, the dispositional and situational variables exhibited theoretically-consistent and distinct patterns of relationships with the three emotional labor strategies. Overall, the results of this study expand the nomological network of surface acting and deep acting and suggest that the expression of naturally-felt emotions is a distinct strategy for displaying emotions at work and should be included in research on emotional labor.

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Bagby, John W. and Ruhnka, John C.
CPA Journal Vol. 74 Issue 4, p. 64-69

Focuses on the importance of monitoring and protecting Internet domain names. Functions of domain names in e-commerce; General approaches to Internet operations; Strategies for protecting domain name assets.

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